Custom Product – Franki – 3-boat Shuttle to and from Douglas Bay

• Any cancellation or rescheduling of an experience requires 48 hours notice or is subject to forfeit. Cancellation and rescheduling requests must be made in writing to info@squamishwatersports.com
• Experiences may be cancelled for any reason, Squamish Watersports is not responsible for any related costs incurred by the clients of the cancelled experience.
• Any experience that has been booked in our system and then cancelled with proper notice is subject to a $35 administration fee prior to refund.

RENTALS

• To prevent any possible damage to the vessels, rental clients are required to always stay 200m away from any shoreline. Through any channels, you are required to stay in the middle/deepest areas and between the buoy markers. You are permitted to approach public docks throughout your experience.

• For all touring and expedition kayak rentals as well as multi day rentals, a 7-day cancellation policy is in place.
• For all paddle rental or tour group bookings (booking 5 or more vessels), a 2-week cancellation policy is in place.

LESSONS

• 2 participants are required for all wakeboarding lesson bookings. If you are coming alone you are required to inform us of this at least 24 hours ahead of time and will need to pay for a spotter on your boat ($20/hr).
• Any group course (intro course etc.) cancellations need to be made at least 4days in advance
• Wetsuit rentals are not included in listed experience prices (unless otherwise posted). 5mm seam sealed full suit and booties are required for all wakeboarding, kiteboarding, Jetski and Wingfoiling activities.
• Lessons and rentals will begin as scheduled regardless of client arrival time. Make sure to arrive 30-40 minutes early or more for all experiences to prevent any loss in time on the water.
• Hourly lesson/experience credit purchased is valid for the experience purchased for the current season. If used in the following season, credit can be used for its monetary amount.
• Instructor requests can be made through the booking system in the comment section. Administrators will do their best to accommodate your request but cannot guarantee at any time this instructor unless an instructor premium is paid (+$25- $35/hr based on the instructor). Even with a premium paid, scheduling flexibility may be required to accommodate the paid request.

GENERAL

• Taxes are not listed in experience prices.
• Clients are responsible to verify all experience details through the confirmation emails and inform us of any questions 48 hours prior to their booking.
• For all group Watersports bookings (involving 3 or more instructors) a 2-week cancellation policy is in place.
• Refunds of purchases made through our website are valid up to 60 days after purchase.
• Refunds of purchases made through Square (in store Tap System) are valid up to 60 days after purchase and subject to a 5% processing fee.
• Refunds requested after the 60 day period are subject to an additional 5% processing fee and a $35 administration fee.
• Proof of payment is required when using an experience gift certificate.
• Experiences purchase in prior fiscal year (after Oct 31) are no longer refundable and can be fully transferrable upon request or used as store credit for a similar service.
• Credit purchase amount is valid for 2 years after purchase.
• $50 Administration fee is required to search any archived student data from more than 2 years back. Squamish Watersports does not guarantee that any information will be found.
• Store purchases are valid for return only if in new (unused) condition. Return are subject to a restocking fee.
• Squamish Watersports does not take any responsibility over any personal items left at our storefront location or brought onto the boat or on your experience.
• Policies and Prices are subject to change at any time.

REPAIRS

• All repaired equipment or consignment equipment no longer for sale will be stored for up to 2 weeks free of charge after which there will be a charge of $25/week for any additional storage.
• All repairs have a 30-day workmanship warranty on the repair that was done. Proof of payment is required.