Any cancellation or rescheduling of an experience requires 48 hours notice or is subject to forfeit. Cancellation and rescheduling requests must be made in writing to firstname.lastname@example.org
For all touring and expedition kayak rentals, a 5-day cancellation policy is in place.
Refunds are valid up to 60 days after purchase.
Any experience that has been booked in our system and then cancelled with proper notice is subject to a $20 administration fee prior to refund.
Refunds requested after the 60 day period are suject to a 5% administration fee
Experiences purchase in prior fiscal year (after Oct 31) are no longer refundable and can be fully transferrable upon request or used as store credit.
Lesson credit purchase amount is only valid for 2 years after purchase.
Hourly lesson/experience credit purchased is valid for the experience purchased for the current season. If used in the following season, credit can be used for its monetary amount.
Store purchases are valid for return only if in new (unused) condition.
Clients are responsible to verify all experiece details through the confirmation emails and inform us of any questions 48 hours prior to their booking.
Wetsuis rental are not included in listed experience prices. 5mm seam sealed full suit and booties are required for all wakeboarding, kiteboarding, jetski and wingfoiling activities.
Lessons and rentals will begin as scheduled regardless of client arrival. Make sure to arrive 30-40 minutes early for all experiences to prevent any loss in time on the water.
Taxes are not listed in experience prices.
2 participants are required for all wakeboarding lesson bookings. If you are coming alone you are required to inform us of this at least 24 hours ahead of time and will need to pay for a spotter on your boat ($16/hr)